Terms & Conditions

By placing an order on our website, you agree to the following terms and conditions. Please read them carefully before confirming your order.

1. Order Confirmation & Payment Policy

• Our website operates on a Cash on Delivery (COD) basis.
• To confirm an order, customers are required to pay the shipping charge in advance.
• The applicable shipping charge depends on the delivery location and will be clearly mentioned during checkout.
• After placing an order, our team will contact you by phone to verify and confirm the order details.
• Orders will only be processed and dispatched after successful order confirmation.

2. Delivery Failure by Our Side

• If we are unable to deliver the ordered product due to our own reasons (such as stock unavailability or logistics issues), the advance shipping charge will be fully refunded to the customer.

3. Return & Exchange Policy

• Products cannot be returned without a valid reason.
• Returns are only applicable in cases of manufacturing defects, wrong product delivery, or serious damage verified upon delivery.
• Customers must report any issue within 24 hours of receiving the product, along with clear photos or video evidence.

4. Customer Responsibility

• Customers must provide accurate contact details and delivery information while placing an order.
• Any delay or delivery failure caused by incorrect information provided by the customer will be the customer’s responsibility.

5. Changes to Terms

• We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
• Continued use of our website implies acceptance of the updated terms.