Shipping & Return Policy

Shipping Policy

• All orders are processed after order confirmation by phone.
• Customers must pay the shipping charge in advance to confirm the order (COD basis).
• Shipping charges vary depending on the delivery location and are clearly mentioned during checkout.
• Estimated delivery time will be shared during order confirmation and may vary due to location, courier service, or unforeseen circumstances.
• We are not responsible for delivery delays caused by incorrect addresses or unreachable contact numbers provided by the customer.

Delivery Issues

• If a customer refuses delivery, does not receive the product, or is unavailable after confirming the order, the shipping charge will not be refunded.
• If we are unable to deliver the product due to our own reasons (such as stock issues or logistics failure), the advance shipping charge will be refunded.

Return Policy

• Products cannot be returned without a valid reason.
• Returns are only accepted in cases of wrong product delivered or manufacturing defects or the product being damaged during delivery
• Any return request must be reported within 24 hours of receiving the product, along with proper photo or video proof.

Damaged Product Returns

• If a product is returned due to damage, the shipping charge is non-refundable.
• Only the product value will be reviewed according to our return verification process.

Non-Returnable Items

• Used, damaged (by customer), or altered products
• Items without original packaging
• Clearance or discounted products (if mentioned)